Getting help and contacting support
Search this Help Center first. To reach the team, open the profile menu and choose "Support & help", or email support@viewzar.com.
Search the Help Center
The Help Center at /help covers how everything works for creators and brands. Use the search box at the top.
Contact support
- Signed in: open the profile menu (your initials, top right) and choose Support & help. It opens an email to support@viewzar.com with the subject "Support Request" and your account name already filled in, so we know who is writing.
- Not signed in: email support@viewzar.com. For brand enquiries, you can also use List your brand or info@viewzar.com.
Include the link to the campaign or submission you are asking about. It saves a round of questions.
Request a feature
Open the profile menu and choose Request a feature. It opens an email with the subject "Requesting a New Feature". Tell us what you are trying to do and why. We read every request.
Disagreeing with a decision
If a reel was rejected or disputed and you think it was wrong, see Disagreeing with a decision.
More in About Viewzar
Brands load a prepaid wallet and set a rate per 1,000 verified views. Creators post reels from their own Instagram accounts, submit the link, and are paid for the views that are verified.
Brands pay their chosen rate per 1,000 verified views and nothing else. Creators keep 90% of what their reels earn; Viewzar's fee is 10%. Signing up and booking campaigns are free.
Short answers to the questions people ask most, each linking to the full article.
Plain definitions of the words used on Viewzar, such as booking, verified view, hold, payable, matched credit and tier.
Still need help?
Write to support@viewzar.com. If you are signed in, use Support & help in the profile menu so we know who is writing.