Disagreeing with a decision
If a brand rejects or disputes your reel, or you receive a strike you think is wrong, contact support from the profile menu with the submission link. A person reviews every case.
If the brand rejected your reel
The reason is shown on the submission. Brands may only judge against their written brief. If you think the reel met the brief:
- Open the profile menu and choose Support & help.
- Paste the link to the submission (from My submissions) and explain why it met the brief.
A person on our team reviews it.
If the brand disputed your reel
A brand can dispute a reel while its earnings are in hold, for example over suspected bought views or a missing disclosure. While a dispute is open:
- The reel's earnings still in hold are frozen. You are notified when a dispute opens and when it is resolved.
- Our team reviews it, aiming to decide within 72 hours, and both sides see the resolution note.
- Upheld: the unpaid earnings on that reel return to the brand.
- Rejected: everything continues as normal.
You can add your side at any time through Support & help. A dispute never creates a strike on its own.
If you received a strike
Write to Support & help with the details. See Strikes and warnings.
More in Submissions & review
Click "+ Submit" at the top right. Choose the campaign you booked and the account you posted from, paste the link to the reel, enter its views (and likes, comments and shares if you like), check the summary and click "Submit for review".
Under review means the brand or our team is checking it. Action required means we need something from you. Approved means views are counting. Paid out means everything it earned has been paid. Rejected and Closed mean it no longer earns.
The brand has 48 hours to approve or reject a reel against its brief. If it does not answer in time, the reel is approved automatically. Our team may also check reels, and views keep counting during checks.
You can change the reel link and the figures for 24 hours after submitting, or until the brand approves it. You can delete a submission until any of its money has been paid out to you.
Still need help?
Write to support@viewzar.com. If you are signed in, use Support & help in the profile menu so we know who is writing.