Grievance Officer

This page explains how to raise a grievance about Viewzar, including about content on the Viewzar Content Feed or about your personal data, and what we do when you raise one. Viewzar is operated by HorizonRift Media Private Limited.

We publish these details in accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the "IT Rules") and the Digital Personal Data Protection Act, 2023 and the rules made under it (the "DPDP Act").

1. Our Grievance Officer

• Name: [Grievance Officer name]
• Designation: Grievance Officer, HorizonRift Media Private Limited
• Email: [Grievance email]
• Address: HorizonRift Media Private Limited, [Registered office address]

The same details appear in Section 47 of our Terms and Conditions and Section 27 of our Privacy Policy.

2. What you can raise with the Grievance Officer

You can write to the Grievance Officer about:

1. Content on Viewzar that you believe is unlawful or breaks our Terms and Conditions or Community Guidelines, such as content that is obscene, defamatory, invasive of privacy, hateful, misleading, harmful to children, or that threatens public order or the security of India.
2. Content that shows you, or a person you act for, in nudity or a sexual act, or that impersonates you, including with morphed or AI-generated images.
3. Copyright, trademark or other intellectual property infringement. For copyright, please use our copyright complaint form, which is described in our Copyright and Takedown Policy.
4. A decision we made about your content or account, such as the removal of a Clip, a strike, a posting ban or the removal of your account. You can also ask support to look at it again, as our Community Guidelines describe.
5. Your personal data, including a request to exercise your rights under the DPDP Act, or a concern about how we have handled your data.
6. Any other complaint about how Viewzar operates or how we have dealt with you.

3. How to write to us

3.1. Write to the Grievance Officer by email at the address in Section 1, or by post to the address in Section 1.

3.2. To help us act quickly, please include:

• your full name and the email address or mobile number we can reach you on,
• your Viewzar username, if you have an account,
• the link to each Clip, comment or profile your grievance is about,
• what the problem is, and if you can, which law, Term or Guideline you believe has been broken,
• any evidence you have, such as screenshots or links to the original work,
• if you are writing on behalf of someone else, who they are and your authority to act for them, and
• a statement that the information you have given is true and accurate.

3.3. Urgent complaints. If your grievance is about content that shows you in nudity or a sexual act, or impersonates you, please start the subject of your email with "Urgent" so that it reaches the right person at once.

3.4. Please send only the personal data we need to deal with your grievance. We may ask you to confirm your identity before we act, especially for requests about personal data or about an account.

4. What happens and when

4.1. Acknowledgement. We acknowledge every grievance within twenty-four (24) hours of receiving it, and give you a reference number.

4.2. Resolution. We resolve grievances within fifteen (15) days of receiving them, or within any shorter period that Applicable Law prescribes. We tell you what we decided and why.

4.3. Content showing nudity, sexual acts or impersonation. Where a complaint is made by the person concerned, or by someone on their behalf, about content that prima facie exposes their private areas, shows them in full or partial nudity or in a sexual act, or impersonates them, including with morphed images, we remove or disable access to it within twenty-four (24) hours of receiving the complaint, as Rule 3(2)(b) of the IT Rules requires.

4.4. Copyright complaints sent through our copyright complaint form are acknowledged by email as soon as they arrive and follow the same timelines.

4.5. Records. We keep a record of every grievance and every takedown. Where we remove content, we keep it and its records out of view for one hundred and eighty (180) days, or longer where a court or government agency requires it, as the IT Rules require.

5. If you are not satisfied

5.1. Grievance Appellate Committee. If you are not satisfied with the Grievance Officer's decision on a complaint about content or about our action under the IT Rules, you may appeal to the Grievance Appellate Committee set up by the Government of India under the IT Rules, within thirty (30) days of receiving our decision.

5.2. Data Protection Board. If your grievance concerns your personal data and you are not satisfied with our response, you may complain to the Data Protection Board of India under the DPDP Act, after first using this grievance process.

5.3. Other remedies. Nothing on this page limits any other right you have under Applicable Law, including to approach a consumer commission or a court.

6. Emergencies and crime

If someone is in immediate danger, call the emergency number 112. To report cybercrime, including online fraud, you can use the National Cyber Crime Reporting Portal at cybercrime.gov.in or call the helpline 1930. Please also tell us, so that we can act on any content on Viewzar.

7. Everything else

The Grievance Officer handles grievances. For help with your account, sign-in, campaigns, payments, payouts or anything else, write to [email protected]. Messages to the Grievance Officer that are not grievances will be passed to our support team.

HorizonRift Media Private Limited, operating the Viewzar brand.