Refunds
You can get back unspent money you paid in, within 30 days of your last top-up. Request it on the Wallet page; it goes back the way you paid. Matched credit is never refunded, and money already earned by creators cannot come back.
What can be refunded
- Your own money that is not spent and not committed: not in a live campaign's budget and not reserved by a creator's booking.
- Within 30 days of your most recent top-up.
What cannot
- Matched credit from the launch offer.
- Money creators have already earned from verified views.
- Money allocated to a campaign that is live, paused or out of budget. End the campaign first; its open bookings are released and the unspent budget returns to your available balance.
How to request
- Open Wallet. The Refunds card shows Refundable now and when your window closes.
- Enter the amount and an optional reason, then click Request refund.
- It goes back to the way you paid within a few working days. You get a notification with the reference when it is sent.
You can cancel a pending request from the same card.
More in Wallet & billing
Open Wallet. Pay online by UPI, card or netbanking (₹1,000 minimum), or pay by payment link or bank transfer and click "Report payment" so we credit it. Every top-up gets an invoice. Campaigns run on prepaid money only.
While the launch offer runs, we add 50% on top of what you load, up to ₹5,000 per brand. For example, load ₹10,000 and get ₹5,000 extra. The extra is credit for campaign spend only and is never refunded or withdrawn.
The Wallet shows four figures. Your money, available is free to put into campaigns. Matched credit is launch credit. Reserved + in hold is set aside for bookings or earned and waiting out the hold. Spent has been paid to creators.
Still need help?
Write to support@viewzar.com. If you are signed in, use Support & help in the profile menu so we know who is writing.