# Refunds

You can get back unspent money you paid in, within 30 days of your last top-up. Request it on the Wallet page; it goes back the way you paid. Matched credit is never refunded, and money already earned by creators cannot come back.

## What can be refunded

- Your **own** money that is **not spent and not committed**: not in a live campaign's budget and not reserved by a creator's booking.
- Within **30 days** of your most recent top-up.

## What cannot

- **Matched credit** from the launch offer.
- Money creators have **already earned** from verified views.
- Money allocated to a campaign that is **live, paused or out of budget**. End the campaign first; its open bookings are released and the unspent budget returns to your available balance.

## How to request

1. Open **Wallet**. The **Refunds** card shows **Refundable now** and when your window closes.
2. Enter the amount and an optional reason, then click **Request refund**.
3. It goes back to the way you paid within a few working days. You get a notification with the reference when it is sent.

You can cancel a pending request from the same card.