# When a payout fails

If a transfer fails or your bank returns it, the money goes straight back to your payable balance and you are notified. Check your payout details; it is sent again with the next daily payout.

## What happens

- The money returns to your **payable** balance. Nothing is lost.
- You get a notification with the reason, if the bank gave one.
- It is sent again with the next daily payout.

## What to do

1. Check your UPI ID or bank account. See [Add or change payout details](/help/payout-details).
2. Fix anything that is wrong. The next payout uses the new details.

## A payout shows as sent but has not arrived

UPI is usually instant; bank transfers can take a few hours. If it has been more than a working day, use **Support & help** in the profile menu and include the payout date and amount from your Earnings page. See [Getting help](/help/getting-help).