# Disagreeing with a decision

If a brand rejects or disputes your reel, or you receive a strike you think is wrong, contact support from the profile menu with the submission link. A person reviews every case.

## If the brand rejected your reel

The reason is shown on the submission. Brands may only judge against their written brief. If you think the reel met the brief:

1. Open the profile menu and choose **Support & help**.
2. Paste the link to the submission (from My submissions) and explain why it met the brief.

A person on our team reviews it.

## If the brand disputed your reel

A brand can dispute a reel while its earnings are in hold, for example over suspected bought views or a missing disclosure. While a dispute is open:

- The reel's earnings still in hold are **frozen**. You are notified when a dispute opens and when it is resolved.
- Our team reviews it, aiming to decide within 72 hours, and both sides see the resolution note.
- **Upheld**: the unpaid earnings on that reel return to the brand.
- **Rejected**: everything continues as normal.

You can add your side at any time through **Support & help**. A dispute never creates a strike on its own.

## If you received a strike

Write to **Support & help** with the details. See [Strikes and warnings](/help/strikes).